5 Workshop driven approach with guided main work by client team: use Sales Excellence Framework to diagnose status quo, KPI benchmarking with other internal services / customer service organizations of peers, jointly evaluate different organizational options, derive necessary measures and adjustments in org, process, skills, training, tech stack etc.
Coordinated strategy (incl. North Star, vision, mission, KPIs) and sales organization with simultaneous digitalization and ~20% cost reduction.