Internal Sales / Customer Service 2025

Project objective
Development of a regional strategy 2025 for indoor service / customer service.
Approach / Methodologies
5 Workshop driven approach with guided main work by client team: use Sales Excellence Framework to diagnose status quo, KPI benchmarking with other internal services / customer service organizations of peers, jointly evaluate different organizational options, derive necessary measures and adjustments in org, process, skills, training, tech stack etc.
Project results
Coordinated strategy (incl. North Star, vision, mission, KPIs) and sales organization with simultaneous digitalization and ~20% cost reduction.
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